Comcast sucks? When did this become news? I've been satisfied with their cable Internet service (don't have phone), but the cable TV blows chunks of ineptitude.
some time after I upgraded to digital cable, Comcast replaced the Microsoft-based DVR programming (which had its issues, but largely worked, was intuitive, and even intelligent.) So, they replaced it with their in-house programming that is incredibly bad. How bad? So bad that it deserves to have a little janitor and 2 homemade robots appear down in the right-hand corner of the screen commenting on the ongoing futility associated with trying to operate it.)
First of all, it freezes, big time. When you are trying to run through a list of programs, or try to program a recording, it just freezes for several seconds - for no obvious reason - then unfreezes. Of course, in this time I've punched several buttons, which it now exectues, so I get the program canceled and end up going back several menus or exiting entirely so tha tI have to repeat everything. Fun!
One of the most annoying things is that you can't program a recording of just one showing of a program. It will allow you to only record new episodes or repeats, but what it doesn't do is probably the most important thing of all. Take the MSNBC show Countdown; I like to record and watch the 5 O'Clock program every night. So, now I also have to hand delete scheduled recordings for every showing of Countdown that day (3 programs I have to erase every day). When I forget, I end up with a list of Coundtown a screen and a half long.
Overall, the new DVR service is irritatingly buggy. It's a crap product. I've complained to Comcast customer service and received automated responses that don't do anything.
It's too bad. Comcast Internet has been great, but the Cable TV is making me long for a satellite dish...